Refund Policy

Donation refunds

At Peoples Needs UK our supporters are invaluable to us and we strive to provide you with excellent service. However, under UK charity law (The Charities Act 2011) we are not obliged to refund donations other than in extenuating circumstances. We understand that there are situations where the refund request will require further consideration and we will endeavour to do so.

If you feel you are entitled to a refund and would like to discuss this matter further, please email us at or give us a call on 0121 356 6155. At Peoples Needs UK we are committed to the highest standards of legal compliance and will be happy to assist and provide any further information in relation to the enquiry. Processing a refund request will usually take between 7-10 working days. Any refunds granted will be done at the discretion of Peoples Needs UK.